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delta airlines Complaint - Delta's Incompetence Almost Ruined Our Vacation - Airport
delta airlines Complaint

delta airlines Complaint

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Delta's Incompetence Almost Ruined Our Vacation - Airport


For our first international trip my fiancee and I we supposed to be on a nonstop departure from NY to Costa Rica and one stop return, both with Delta. Our departure flight was supposed to arrive in Costa Rica at 10:30 am and my fiancee and I were very pleased with the flight so far, we were talking about writing a great review of Delta until we had to emergency land in Miami for engine fuel leaks! Only 2.5 hours into our flight! We were at Miami International for what they said was going to be 4 hours, which turned into 7 and then even longer. They didn't even offer is vouchers for the airport restaurants, they gave us Dominoes pizza and soda and a $50 voucher. We didn't land in Costa Rica until 9pm local time and we lost an entire day of our trip, not to mention 7 hours of waiting at the gate gave both me and my fiancee back pain.

We lost our scheduled transportation and had to pay triple what we already prepaid to get to our hotel. Even our return connecting flight was delayed by 2 hours because they had to security sweep the plane because it was the first time it was being used that day yet when boarding the plane flight attendants were saying the plane just came back from London. We felt like we were given the run around both trips and are truly disappointed in Delta. I've called Delta customer service and with an unpleasant attitude they offered me $100 retailer gift card. Unfortunately we do not feel like we're being compensated properly since the money lost in the 11 hour delay of our first intetnational vacation more than exceeds $100.

I had hoped to write a great review like we were planning before Delta, for lack of better words, screwed up.

Also in our many hours at the airport we spoke to someone who has flown Delta three times to Costa Rica and similar situations have happened. I would be wary of taking international flights with Delta until they get things straightened out. This situation truly put a dent in our vacation.


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