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delta airlines Complaint - Delta Customer Service - skymiles
delta airlines Complaint

delta airlines Complaint


Delta Customer Service - skymiles

I flew Delta Airlines from Dulles Airport to connecting flight 1207 to Atlanta Ga on 7/31/09 My complaint is the luggage that I checked for $20.00 was soaking wet when I returned home to Santa Ana that evening. I realize there was a big storm in WA that day as we were delayed, however, my clothes got all wet and mildewed as the suitcase was left on the Tarmac for a considerable length of time. I now have to spend a small fortune in having all the NEW clothes I purchased cleaned and hope that they will come out okay Please respond to this e mail gaylealf@cox.net I am extremely upset about this My name is Gayle Alfriend I do not remember my flight # out of Dulles but it was supposed to leave at 2:30 p.m. connecting to flight #1207 at Atlanta going on to John Wayne Airport It left about 3:30 p.m. due to the storm why was the luggage not put on board immediately instead of having it sit outside

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galil says: (9 years ago)
This is the first time I’m using Delta to fly from houston to Honduras during Christmas break. So far it’s a traveler’s worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn’t budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was “Why should I help you? You are no family member of mine!!”. I was shock to here this. And they wouldn’t reschedule a flight for me. They said I was Expedia’s problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn’t able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I’m hoping nothing bad happens that day. So far, this is the WORST airline I’ve ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.

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