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delta airlines Complaint - Case Number 13527749 - Complaint
delta airlines Complaint

delta airlines Complaint

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Case Number 13527749 - Complaint


Original flight plan:
July 21 DUB to SEA
Aug 3 SEA to CLE
Aug 31 CLE to ATL
Sept 27 ATL to DUB

Contacted Delta because change in plan and had to fly to BOS then ATL. Delta agent said best option (after 45 minutes) is to buy new flights which I did:
Sept 1 CLE to BOS
Sept 27 BOS to ATL to catch flight back to DUB. Nothing mentioned about having to reissue ticket.
Received email on Aug 31 that I have been cancelled on Sept 27 flight. When I called Delta, told that I have to pay change fee to be reinstated on the flight. Paid fee and told to submit complaint to delta.com
Wrote complaint on delta.com and online support Don Topanarez responded that change fee cannot be refunded.
Question:
[1] Why a change fee when there is no change in ATL to DUB flight?
[2] Why penalize the consumer when consumer followed advice from agent?


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